Advanced-Level Encryption
All your data is transmitted and stored using the same 256-bit SSL encryption used by leading banking institutions.
Privacy Well Protected
Your personal data will not be sold, rented, or shared with third parties for marketing purposes without your consent.
Control in Your Hands
You have the right to access, correct, or request the deletion of your personal data at any time through your account.
Secure Servers
Your data is stored in data centres protected by multiple layers of physical and digital controls to prevent unauthorised access.
PDPA Compliance
Oyo99 complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia in every aspect of user data handling.
Breach Notification
In the event of any security incident involving your data, we will notify you within the timeframe required by law.
1. Introduction
This Privacy Policy ("Policy") is published by oyo99 ("We", "Platform") to explain our commitment to protecting your privacy as an oyo99 member. This document describes the types of information we collect, how it is used, who it may be shared with, and what rights you have regarding that data.
Oyo99 complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia as well as international data protection standards. We believe transparency is the foundation of trust, and we want to ensure you fully understand how your data is managed before you begin using our platform.
This Policy applies to all users of the oyo99 platform, including website visitors, registered members, and anyone who interacts with our services via the website or mobile app.
2. Information We Collect
Oyo99 collects various types of information to enable us to provide a safe, seamless, and personalized service to every member. Below are the main categories of information we collect:
2.1 Information You Provide Directly
- Registration information: Full name, email address, mobile number, date of birth, and password.
- Identity verification documents (KYC): Copy of identity card, passport, or valid travel document, proof of residential address.
- Financial information: Bank account number, bank name, and payment method details used for deposits and withdrawals.
- Communications: Any messages, complaints, or inquiries you submit to our support team.
2.2 Information Collected Automatically
- Technical data: IP address, device type, operating system, browser type, and screen resolution.
- Usage data: Pages visited, session duration, games played, login time and frequency.
- Transaction data: Records of all deposits, withdrawals, bets, and financial activities in your account.
- Location data: General location information based on IP address for jurisdiction verification purposes.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, IC number | Identity verification (KYC), fraud prevention |
| Contact | Email address, phone number | Account communications, security notifications |
| Financial | Bank account number, transaction records | Deposit & withdrawal processing |
| Technical | IP address, device type | Security, fraud detection |
| Usage | Games played, session duration | Service improvement, responsible gaming |
3. How We Use Your Data
Every piece of information we collect is used for a legitimate and specific purpose. oyo99 will not use your data for any other purpose without obtaining your consent first.
Data Processing Purposes
- Account management: Creating, verifying, and maintaining your member account so you can access all platform features.
- Transaction processing: Processing deposits, withdrawals, and all financial activity in your account securely and accurately.
- Identity verification: Conducting KYC processes to comply with anti-money laundering (AML) legal requirements.
- Platform security: Detecting and preventing fraud, suspicious activity, platform abuse, and cyber threats.
- Customer support: Providing effective assistance when you contact our support team.
- Service improvement: Analyzing usage patterns to improve the user experience and develop new features.
- Marketing communications: Sending information about promotions, bonuses, and the latest offers — only if you have consented to receive such communications.
- Legal compliance: Fulfilling legal and regulatory obligations related to the operation of an online gambling platform.
4. Data Storage & Security
Oyo99 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
Technical Security Measures
- 256-bit SSL data encryption for all data transmissions over the network.
- Encryption of stored data (data at rest) using the latest industry standards.
- Two-factor authentication (2FA) for member account access.
- Firewalls and intrusion detection systems that are continuously monitored.
- Regular security vulnerability scanning and penetration testing.
Data Retention Period
We retain your personal data for as long as necessary to fulfill the purposes described in this Policy or as required by law. Generally:
- Active account data: Retained for as long as your account is active at oyo99.
- Financial transaction data: Retained for a minimum of 7 years to comply with anti-money laundering legal requirements.
- KYC data: Retained for the duration of the active account and for at least 5 years after account closure.
- Support communication logs: Retained for 2 years from the date of last interaction.
Collection
Data collected through secure, encrypted channels
Processing
Data processed within a protected environment
Storage
Stored on secure servers with strict access controls
Monitoring
Monitored 24/7 to detect security threats
Deletion
Data securely deleted upon expiry of the retention period
5. Sharing Data with Third Parties
Oyo99 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, there are limited situations where we need to share your data with trusted parties:
Parties Who May Receive Your Data
- Payment service providers: Payment processors and financial institutions required to handle your deposits and withdrawals.
- Game software providers: Gaming technology companies that provide the gaming platform to ensure a seamless playing experience.
- KYC service providers: Third-party identity verification companies that help us meet our legal obligations.
- Legal authorities: Law enforcement agencies or regulatory bodies when required by court order or applicable law.
- Auditors and professional advisors: Accounting firms, legal advisors, and consultants bound by strict confidentiality obligations.
6. Cookies & Tracking Technologies
Oyo99 uses cookies and similar tracking technologies to enhance the user experience, understand usage patterns, and ensure platform security.
Types of Cookies We Use
- Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance cookies: Gathering information on how you use the platform to help us improve our services.
- Functional cookies: Saving your preferences such as language, location, and display settings for a more personalized experience.
- Analytics cookies: Helping us understand platform traffic patterns and usage in an aggregated and anonymized manner.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of our platform.
7. Your Rights Regarding Personal Data
As a data subject, you hold certain rights under applicable data protection laws. oyo99 respects and facilitates the exercise of the following rights:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your data under certain circumstances permitted by law.
Right to Restriction
Request restriction of your data processing in certain situations.
Right to Portability
Receive your data in a machine-readable format for portability.
Right to Object
Object to the processing of your data for direct marketing purposes.
To exercise any of the above rights, please contact the oyo99 support team. We will process your request within 30 days of receipt. In complex cases, this period may be extended to up to 60 days with notice to you.
8. Protection of Children's Data
The oyo99 platform is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from children or minors under the age of 18.
If we determine that we have collected data from a minor without proper verification, we will take immediate action to delete that data and close the relevant account.
9. International Data Transfers
In the course of our operations, your personal data may be transferred to and stored on servers located outside Malaysia. This includes transfers to countries that may have different data protection laws from those in Malaysia.
When we transfer your data overseas, we ensure adequate protections are in place through:
- Use of standard contractual clauses approved by the relevant regulatory authority.
- Transfers only to countries or organizations with a comparable level of data protection.
- Comprehensive data processing agreements with all data transfer partners.
10. Amendments to the Privacy Policy
Oyo99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated via:
- Notices displayed on the home page or your account page.
- Email the address registered to your account.
- In-app notifications on oyo99.
The "Updated" date at the top of this document indicates the date of the latest amendment. Continued use of the platform after that date constitutes your acceptance of the updated Policy.
11. Contact Us
If you have any questions, concerns, or complaints regarding how oyo99 handles your personal data, or if you wish to exercise any of your data rights, please contact us through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the corner of the platform.
- Support Email: [email protected] (displayed as plain text only)
- FAQ Page: Visit FAQ page us for answers to frequently asked questions.
We are committed to responding to all privacy-related enquiries within 5 business days. For issues requiring in-depth investigation, the response period may be longer, and we will keep you informed of the progress of your case.
Ready to Play Safe?
Join millions of oyo99 members enjoying a safe, fair, and secure online gaming experience. Your privacy is always our priority.